Du - Durham Service Design and Animation

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Making your ideas Du-able:
That means Desirable

Service Design is about devising or taking ideas that address strategic and corporate outcomes; working with users and choreographing stakeholders to make service experiences desirable.

Just as ergonomics has transformed Product Design, so we see the transformation ahead for Services.

Tesco will deliver your Christmas presents after 9pm, so as not to spoil the child's surprise. This is service design.
Has your council offered to empty your bin at a more convenient time for you?

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Service Design techniques can be applied to brand new services, as well as to improving existing services.

Du is uniquely placed with deep roots in a growing number of communities across the North East, expert practitioners who share the Du ethos, and contacts at the highest level. But most importantly, we are independent. We have no agenda, other than the community good as reflected in your organisation's objectives.

Comment: Public Sector Procurement

7 elements of Service Design:

Efficiency
Effectiveness
Availability
Accessibility
Usefulness
Usability
Desirability

If you would like to know more - and how to apply these elements to your service:

Get in touch

"It is essential that we think differently and practically at the same time. In our view communityNET is the most exciting initiative we have seen in the area of rural service delivery for some time.

Simon Berry
Chief Executive of ruralnet uk

Designs

communityNET

Idea:
Create 'simple' points of access in each community, and then join these communities together across a region on a peer to peer basis.

Design:
A 50 page document, commissioned by One NorthEast, fleshing out the idea and proposing a methodology for Detail Design by the Design Team and other Stakeholders.

more on Access4 . . .

	If Only . . . Idea: A Day of Vision and Inspiration in a posh hotel. Design: We have devised a programme that works to not only motivate, but provide NLP and Mindfulness tools to be used by participants as they seek to change their own lives. more on If Only . . . or try the If Only microsite: www.ifonly.org.uk
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Back to Top	Litter Monster Idea: A participative drama based where the children seek, find and judge a literal Litter Monster Design: A fully costumed actor roams the area around the school where he is found by children, supported by teachers and local police Beat Officers. He is brought back and tried by a judge with the children acting as prosecution. more on Litter Monster . . .

Back to Top	The Shed Idea: Rather than adding a conservatory to the back of a house, build an entire community within a conservatory. Design: This means the dwellings and communal blocks are constructed in a weatherproof environment. The gardens, being in a micro-climate, provide vegetables and fruit year round. In the middle is a Mediterranean playground, with fruit trees, pools, maybe campsites. There is a communal building with café, office space etc. People live independently and share facilities and time according to their needs and aspirations. more on The Shed . . .